Workforce Analyst

The Workforce Analyst will join Keypath Education on a 6-month fixed-term contract to provide critical support during a maternity leave period. In this role, the analyst will support the Workforce Manager to deliver insights into workforce capacity and ensure the contact center can meet student expectations across multiple functions and channels. The analyst will collaborate with Student Operations teams to provide accurate data that supports both tactical and long-term workforce decisions. The role involves monitoring real-time performance, adjusting staffing levels, and communicating with team leaders to address immediate operational needs. The contribution will help maintain service levels and empower teams to deliver exceptional student experiences through effective workforce planning and real-time strategies. The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.