IT Customer Services Specialist

Role Overview:

• Contribute to maintaining and improving high-quality technical learning experiences focused on AI and Machine Learning.
• Work at the intersection of AI engineering, technical content development, and instructional design.
• Troubleshoot code, repair technical labs, and optimise learning journeys for different audiences.

Key Responsibilities:

• Review, maintain, and improve existing AI and Machine Learning learning materials for technical accuracy and instructional quality.
• Identify and resolve urgent content issues including broken code and failing technical labs.
• Validate technical exercises and learning environments to ensure intended learning outcomes.

Requirements:

• At least 3 years of professional experience in AI and Machine Learning including Generative AI and LLMs.
• At least 3 years of experience with Python and the Generative AI technology stack.
• At least 1 year of experience with Agentic AI and cloud AI platforms like Amazon Bedrock or Azure AI.

Benefits:

• Fully remote position based in India offering flexibility.
• Opportunities to work with advanced AI and Machine Learning technologies.
• Exposure to modern AI frameworks and cloud-based AI platforms.