Service Designer, Digital Customer Journey

The Digital Customer Journeys Experience Architect will lead and evolve enterprise customer experience initiatives. In this role, you will be at the epicenter of transforming the end-to-end ServiceNow customer experience. You will be responsible for designing and maintaining service blueprints that map the full customer journey, shaping customer success offerings through human-centered service design, and facilitating conversations that align teams around the needs and expectations of our customers. To be successful, you will blend systems thinking with a passion for impactful design and thrive in a highly collaborative environment. You will build and maintain service blueprints, partner with cross-functional teams, develop, document, and maintain service blueprints that visualize customer touchpoints, frontstage and backstage processes, and support systems across the customer lifecycle. You will create Storyboards and Experience Visualizations and lead the design of differentiated success experiences for ServiceNow Customers and Teams.