Product Information Specialist

A successful Product Information Specialists is a dedicated problem-solver with excellent communication skills and a genuine passion for helping customers. They serve as ambassadors for the company, playing a vital role in building and maintaining customer relationships. As a Product Information Specialist, you work directly with our customers and retail partners as their frontline support for technical product questions, product recommendations and product complaints. You'll excel in grasping diverse customer needs and expectations swiftly, while adeptly conveying intricate product and application concepts in a clear and understandable manner. Provide best-in-class support and education to retailers, end-users, architects, and designers by offering product recommendations and proper usage guidelines via phone, email and chat. Deliver tailored, comprehensive product education to meet specific needs, ensuring a clear understanding of the company's products, including their properties, applications, and benefits. Collaborate with internal teams to ensure cohesive product messaging across all mediums, gather customer feedback for product improvement, and ensure compliance with industry standards and regulations, including environmental and safety considerations. The position requires the ability to learn, retain and communicate complex technical information to customers.