Reservations Sales Agent

The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Hawaiian Airlines (HA), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position. They perform guest service functions via multiple channels, answer inquiries, make new reservations, change existing reservations, administer refunds, and handle flight recovery. They also assist guests with technical website and mobile navigation needs and handle questions and complaints with courtesy and professionalism. They operate within complex computerized systems and proactively create a positive service environment for guests.