Director, Process Excellence

The Director of Process Excellence plays a crucial role in managing the successful execution and operational readiness of all KnippeRx client programs. The Director is responsible for execution of complex new program implementations, ensuring alignment across pharmacy operations, patient support services, technology teams and client services. In this role, the Director is responsible for managing the team comprised of project managers and process analysts. The team manages all new client service line implementations, technology enhancements, program closeouts and product removals. They ensure that programs are launched in a manner that is operationally sound, cost-efficient, and aligned with both internal capacity and external client expectations. This includes managing cross-functional teams, timelines, risk mitigation strategies, and stakeholder communications.