Job Description
The Service Desk Analyst serves as the first point of contact for customers reporting IT issues, playing a vital role in delivering an exceptional standard of customer service. They ensure every query is logged, tracked, and resolved efficiently, requiring passion for technology, enjoyment of problem-solving, and a thriving attitude towards delivering excellent customer experiences. Key responsibilities include handling support requests from internal business users, providing information to fulfill requests or enable incident resolution, and assisting with the development of standards.
About Flex
This is a 3-month Day Rate Contract Role (Inside IR35) .