Manage day-to-day payments operations workflow, serve as subject matter expert (SME) for country pay-out operational requirements on a global basis, supporting Sales and cross functional teams with banking or payment provider-related queries and issue resolution. Own global payment execution, ensuring payments to employees and contractors are processed accurately and timely. Own the research and resolution of payment reconciliation discrepancies on a daily basis. Lead integration effort with banking partners and payment providers. Operationalize new payment method execution.
Serve as escalation point on complex payment issues and ascertain processes are in place to minimize the number of payment processing issues. Drive process improvements and efficiency solutions including automation of daily operations workflow processes. Develop tools/metrics and dashboards to track performance of payments metrics. Collaborate across multiple teams including Payroll, Product, Engineering, Customer Success and Finance. Keep abreast of the latest innovations in the Payments and Compliance space. Help identify new sources of data that can allow Remote to route payments globally using the most cost-effective method.