Arrears & Litigation Executive

Manage later arrears cases for motor finance and mortgages, ensuring that the fair treatment of customers is embedded within the Operations team, and consistently delivering fair customer outcomes. Handle customers in financial difficulty and arrears, while also achieving departmental service levels. Uphold company standards and comply with all relevant Company and regulatory obligations, including adherence to FCA rules. Proactively service requests from our customers efficiently and professionally ensuring at you provide the customer with the information that they require. Negotiate with customers and authorised third parties in financial difficulty regarding how to repay their arrears taking into consideration their individual personal circumstances. Keep up to date with all Company/regulatory changes particularly those which affect own business area.