Remote Legal Jobs • Customer Service

The Remote Deferred Action Legal Assistant will join the Immigration department. The ideal candidate will possess excellent customer service and case management skills and knowledge of Deferred Action. This paralegal will participate in all aspects of cases, including assisting in the management of client relationships, case review, analysis, preparation, and filing of applications and petitions.

The Fraud Investigator role within our Protect pillar provides vital after-care to Monzo customers who have fallen victim to value fraud. You will be gathering evidence from customers’ claim submissions, making decisions on cases and upholding or declining fraud claims up to a case value of £5,000. You will also provide advice and support to victims of fraud on how they can protect themselves in the future.

Conduct field enforcement and undercover inspections, participating in multi-agency actions. Enforce laws related to weights and measures via testing, sealing, condemning, or confiscating devices, including petroleum products. Inspect and investigate trade practices to detect consumer deception and oversee licensed trades and occupations. Responsibilities include lifting weights, using mass transit, and completing reports on complaints, violations, and special inspections using tablets or written documents.

Administer the franchise application and contract process for franchise store sales, builds, refranchises, and outside investors. Ensure compliance with the Federal Trade Commission Disclosure Laws for the Franchise Disclosure Document and Franchise Agreements. Maintain Franchise Legal System database and act as primary liaison between Franchisees, DPLLC Entities and Outside Vendors.

Manage later arrears cases for motor finance and mortgages, ensuring that the fair treatment of customers is embedded within the Operations team, and consistently delivering fair customer outcomes. Handle customers in financial difficulty and arrears, while also achieving departmental service levels. Uphold company standards and comply with all relevant Company and regulatory obligations, including adherence to FCA rules.

Perform tasks such as coverage analysis and letter writing, investigation, incident response, evaluation, reserve adequacy and timeliness, diary maintenance, management of defense and coverage counsel, reinsurance reporting, and claim disposition. Proactively manage claims and litigation effectively while delivering outstanding customer service.