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Key Responsibilities:
- Maintain high-quality standards by following approved scripts, guidelines, and SOPs.
- Lead and guide team members, providing support and direction for consistent service quality.
- Document and triage Medical Information Requests, Adverse Events, and Product Quality Complaints.
Requirements:
- High school diploma required; bachelor's degree preferred.
- Experience in medical information, healthcare, or related environments is advantageous.
- Strong communication, attention to detail, and ability to multitask.
Benefits:
- Competitive salary range of $59,000–$60,000 CAD annually.
- Health benefits from day one and paid break between Christmas and New Year's.
- Recognition awards, referral bonus, and online training opportunities.
Partner Company
The hiring company focuses on delivering medical information and healthcare support programs. It operates with a remote team culture, emphasizing collaboration and professional development.