Mobile Operations Manager

What You’ll Do:

• Own end‑to-end mobile operations for Sparklight Mobile, ensuring reliable operation with minimal customer friction.
• Lead frontline and support readiness, translating complexity into clear training and documentation.
• Serve as the central cross‑functional owner for Mobile operations, aligning execution with business strategy.

Qualifications:

• 7+ years of experience in customer operations, service delivery, or operational support.
• Direct ownership of complex operational workflows, including provisioning, activation, billing, or customer lifecycle management.
• Strong cross‑functional leadership experience, partnering effectively with Product, Engineering, Billing, Care, Sales, and external vendors.

Benefits:

• Medical, dental, and vision coverage starting day one.
• Paid time off (vacation, holidays, and personal/sick time).
• 401(k) with 100% company match starting day one (up to 5% of eligible compensation).