Senior Maintenance Project Coordinator

As a Senior Maintenance Project Coordinator - Repair & Maintenance at Mynd, you will serve as the escalation point for repairs and maintenance requests for a regional portfolio of rental properties. You will work with Maintenance Project Coordinators and cross-functional stakeholders to resolve complex maintenance issues, resolve credit requests, and lead service recovery efforts. Responsibilities include: Process customer experience-related tasks such as low CSAT review, credit request review, displacement requests, external escalations, and payment disputes. Schedule and manage service appointments, following up with vendors to ensure the service request is tracking to budget and completion time cycle goals. Assist with reviewing and building project scopes and pricing from contractors. Working closely with leadership to develop best practices and mitigate operational risks. Support and train new Maintenance Project Coordinators on service request management best practices. Serve as a flexible resource in your assigned region and provide overflow coverage.