Clinical Quality Improvement Manager

As the Clinical Quality Improvement Manager at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You will be responsible for clinical quality initiatives and measurement-based care programs across BetterHelp's global platform. This role involves defining, measuring, and continuously improving the quality of care we deliver to millions of clients worldwide, positioning BetterHelp as the clinical quality leader in the virtual mental health space. Clinical Quality Measurement & Analytics: Lead the development and implementation of comprehensive clinical quality measurement frameworks. Design and manage expansion of measurement-based care features. Develop and maintain clinical quality dashboards and reporting systems. Establish clinical benchmarks and performance indicators. Quality Improvement Project Leadership: Lead formal quality improvement initiatives using evidence-based methodologies. Conduct root cause analyses of quality gaps and develop targeted interventions. Design and implement quality improvement pilot programs. Facilitate quality improvement training and education. Competitive Intelligence in Quality: Monitor and analyze industry trends in clinical quality and outcome measurement. Conduct competitive intelligence research to understand how BetterHelp's quality performance compares to industry standards. Translate market insights into actionable recommendations. Cross-Functional Collaboration & Strategic Support: Partner with product management and engineering teams. Work closely with data science teams. Collaborate with clinical leadership. Support marketing and communications teams. Interface with compliance and regulatory affairs teams.