Job Description

The QM & Coaching Team utilizes LLMs and advanced AI techniques to transform conversations into actionable intelligence.

They streamline the process of agent performance review and coaching.
They build systems that deeply analyze agent behaviors, delivering structured insights.
They pinpoint critical areas for improvement with AI-powered exploration and interactive workflows.
Senior Fullstack Engineer will play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities.
You will work across the stack—from building intuitive UIs to robust backend services.
Responsibilities include designing, developing, and maintaining end-to-end features for Cresta’s no-code processing platform.
Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture.
Strong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus.
Passion for building systems that simplify complex problems and empower users.

About Cresta

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.