Job Description
Looking for motivated and experienced Voice Engineers and professional who are eager to expand their expertise into the dynamic world of Amazon Connect—a cutting-edge, cloud-based contact center solution that offers complete customization with scalable cloud technology. As a Voice Engineer, you will implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, metrics analysis, Contact Lens, and CTR data insights. Working with AWS services, such as CloudWatch, Kinesis, S3, Lex, and Polly. Participate in all phases of the software development lifecycle, from requirement analysis and technical design to prototyping, coding, testing, deployment, and support.
About Convera
Convera is the largest non-bank B2B cross-border payments company in the world which was formerly Western Union Business Solutions.