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Community Management:
- Own and grow KOHO's Reddit community, responding to users.
- Monitor and manage our Trustpilot presence: flag negative reviews.
- Be the voice of the user internally, surfacing community sentiment.
Content Creation & Agency Collaboration:
- Create compelling organic social content tailored to each platform.
- Partner with our creative agency to source, brief, and approve assets.
- Maintain a content calendar that balances brand storytelling.
VIP Community Program:
- Build and manage a group of VIP KOHO users.
- Design the program structure: recruitment, incentives, and communication.
- Coordinate with Product to route beta features to this group.
Community Events:
- Plan and execute community events that deepen user loyalty.
- Manage event logistics, promotion, and budgets.
- Generate content and post-event recaps.
KOHO
KOHO aims to improve financial services for Canadians by offering transparent and user-friendly products. They foster a performance-driven culture that values work-life integration, autonomy, and trust.