System Support Specialist

We are seeking a highly motivated and detail-oriented Security Awareness & Compliance Specialist to serve the organization’s efforts in reducing human risk through effective human risk management achieved through phishing simulations, security awareness training, and compliance monitoring. This role will be critical in developing and implementing strategies to educate employees on cyber threats, foster a security-conscious culture, and support adherence to internal and external compliance requirements and presenting monthly security metrics by collaborating with all the pillars and preparing review presentations. Key Responsibilities - Monitor and resolve incoming tickets in Freshdesk/Slack. - Troubleshoot common application issues (Zoom, Slack, ClickUp, Google Drive). - Reset passwords and assist with Google Workspace 2FA issues. - Add/remove users from Google Groups and distribution lists. - Perform basic Mac hardware troubleshooting (e.g., keyboard, trackpad, Wi-Fi). - Escalate complex issues to Tier 2/3 support when necessary.