Associate Product Consultant

As the Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions. You will provide world-class customer service to our consumers and receive over 200 hours of paid virtual training in Moen products to ensure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer. Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner. Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen.