Technical Account Manager - USA Remote

The Technical Account Manager (‘TAM’) will act as the single primary post-sales liaison for assigned customers. This role will own customer relationships from contract signing through implementation and beyond, ensuring successful delivery and long-term customer satisfaction. The TAM will collaborate closely with Agile Leads, technical teams, Sales and other cross-functional teams, to facilitate smooth execution of work, resource allocation, financial oversight, renewals, and identification of growth opportunities within customer accounts. Primary Functions include overseeing project resource management, managing customer onboarding, serving as the primary point of contact for customers post-sales, maintaining visibility into the sales pipeline, collaborating with Agile Leads, managing the financial aspects of customer engagements, supporting the creation of Statements of Work, driving upsell opportunities, ensuring an effective deployment plan, overseeing critical customer issues, facilitating regular customer meetings, ensuring a positive customer experience and supporting the development of enablement tools.