Director, CX Data and Customer Analytics

About the Role:

• Serve as the analytics partner to CX leadership, defining strategic questions and operating metrics.
• Own the CX analytics roadmap and prioritize high-value work based on business impact.
• Build durable semantic models and governed reporting assets with Data Engineering and Data Science teams.

Who You Are:

• A hands-on leader with deep SQL and Python expertise, able to review code and validate results.
• Experienced in customer analytics, call center metrics, CSAT, NPS, and Voice of Customer platforms.
• Skilled at influencing senior leaders with data, storytelling, and business cases.

Key Responsibilities:

• Translate business priorities into measurable outcomes, reporting products, and action plans.
• Drive report rationalization, automation, and self-service enablement across the organization.
• Build, lead, and develop a high-performing analytics team with clear delivery standards.

Compensation & Benefits:

• HealthEquity offers uncapped paid time off and comprehensive medical, dental, and vision coverage.
• You will be eligible for performance-based incentives, restricted stock units, and 401(k) match.
• Parental leave, tuition assistance, and wellness program incentives are also included.