Job Description
The Genesys Cloud Analytics platform directly impacts customer experiences, relying on data-driven insights.
Focus on designing, developing, and deploying reliable software to enhance the Genesys Cloud Analytics platform's features. Participate in code reviews and contribute to technical discussions.
Build and maintain services and tools in AWS using infrastructure-as-code and modern deployment practices. Troubleshoot production issues and implement sustainable fixes.
Utilize Java for service and application development, and Python for tooling. Leverage AWS for cloud infrastructure, emphasizing infrastructure as code and automation.
Employ Apache Flink and Apache Kafka for stream processing and utilize Amazon DynamoDB, Postgres, Amazon S3, and Valkey for query and storage. Exploit Apache Druid for timeseries metric aggregation / OLAP.
About Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.