Job Description
The Customer Success Manager I (CS Manager I) is the primary liaison during the onboarding phase for customers of our Travel and Hospitality products. This role is pivotal in delivering exceptional implementation and training experiences, answering inquiries, resolving product-related issues, and providing how-to knowledge that fosters strong customer relationships. Focused on ensuring successful onboarding, the CS Manager I builds customer confidence from day one and plays a key role in driving product adoption, customer satisfaction, and long-term retention through high-quality service and support. Accountabilities include delivering timely onboarding and training experiences, coordinating cross-functionally to resolve issues, providing product support, and collaborating to meet customer needs. Responsibilities include serving as the day-to-day contact, troubleshooting customer issues, participating in onboarding check-ins, monitoring KPIs, and capturing feedback to enhance onboarding processes. Requirements include a Bachelor’s degree, 2-4 years of customer‐facing experience, excellent communication skills, problem-solving skills, and the ability to manage multiple commitments.