Sr. Manager of Disputes

Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing. Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs). Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans. Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies. Act as the primary escalation point for all dispute issues and necessary reporting. Identify and drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency. Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment.