Job Description
As an Operations Manager, you'll be a key leader in Monzo's Personal Banking operation, ensuring our customers get the best possible support during peak operating hours. You'll guide your managers and their teams to success, ensuring service excellence is delivered consistently. Leading and Developing Leaders: Coach and support a team of up to 7 Team Managers, empowering them to bring out the best in their own teams and build future leaders.
Driving Operational Decisions: Make critical, real-time operational decisions, effectively balancing service levels, team wellbeing, and efficiency to deliver an outstanding customer experience. Owning Performance: Take full ownership of your operation's performance. You'll keep a close eye on the numbers, spot emerging trends, and drive meaningful improvements.
About Monzo
Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking.