Job Description
Provide onsite and remote technical assistance and troubleshooting for platform users. Perform routine maintenance and issue resolution to enhance platform performance. Engage with customers to gather feedback, understand needs, and provide training. Oversee platform deployment and ensure efficient operation before, during, and after implementation. Collaborate with software developers, R&D, and engineering teams to align application performance with specifications. Test platform performance under various conditions, making necessary adjustments to configurations for optimal results. Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals. Act as the primary escalation point for L2/L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams. Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.
About Everseen
Everseen is a leader in vision AI, transforming business operations for global retailers, and driving measurable business value and improving the customer experience.