Job Description
Lead Client Relationships by building and maintaining strong, long-term partnerships with clients across the full project lifecycle, ensuring client satisfaction, confidence, and retention. Drive Account Growth by identifying and executing expansion opportunities within client accounts and collaborating with Sales to prioritize growth through structured account reviews and strategic planning. Create Seamless Experiences by working together with Sales, Delivery, and Solutions to create a unified client experience that’s smooth, high-quality, and aligned at every touchpoint. Serve as a Strategic Partner working alongside senior leadership and technical architects to shape client roadmaps, adapt to evolving insights, and deliver high-impact outcomes. Showcase value by leading retrospectives, outcome reporting, and executive check-ins that clearly demonstrate impact. Monitor Client Health by proactively tracking client satisfaction and health metrics, conducting regular feedback loops to address concerns early and strengthen relationships. Mentor and Coach junior team members on best practices for client engagement and partnership-building.
About Nimble Gravity
At Nimble Gravity, they turn complex data into actionable insight and that work begins with clear, collaborative client engagement.