Own the technical onboarding experience for new customers.
Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines.
Guide customers through initial use cases that align with their success criteria.

Adoption & Ongoing Technical Success:

Drive sustained adoption across teams, projects, and workflows.
Help customers expand test coverage, standardize best practices, and scale usage over time.
Provide expert guidance on test automation strategy, visual testing, and quality maturity.

Technical Ownership & Problem Solving:

Serve as the primary technical point of contact for assigned accounts.
Troubleshoot and resolve complex technical challenges in coordination with Support team.
Conduct technical health checks, architecture reviews, and optimization sessions.

Customer Advocacy & Risk Management:

Proactively identify technical risks that could impact adoption, satisfaction, or renewal.
Partner with CSMs to support renewals and expansions with strong technical validation.
Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering.

Ubiminds

Ubiminds is a people-first company that partners with American software product companies to scale their development footprint. They curate Brazilian top 5% talent for LATAM strategy, offering staff augmentation and employer-of-record services.

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