Staff Business Intelligence Engineer

Responsibilities:

• Own and evolve Twilio's suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions.
• Design and build scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions.
• Architect and deploy agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners.

Qualifications:

• 7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role.
• Proven experience managing and administering enterprise BI platforms (Tableau, Looker, Superset, or similar).
• Strong SQL skills and experience with data modeling in a modern data warehouse (e.g., Snowflake, Athena, etc.).

What We Offer:

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
• Opportunities to build relationships with customers and each other through occasional travel.
• Empowerment to build positive change in communities through volunteering and donation efforts.