Senior Manager, Machine Learning

About The Job:

• This position is critical to leveraging Twilio’s massive data ecosystem and communication scale.
• You'll build foundational platform capabilities for the next generation of conversational AI.
• You will empower developers to build sophisticated, context-aware customer engagement applications.

Responsibilities:

• Collaborate with other engineering teams and cross functional teams to translate ambiguous business problems into a clear, prioritized ML product roadmap for your team.
• Have a 'player-coach' mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.
• Establish a high-performing engineering setup that enables the team to rapidly iterate, experiment, and deploy models.

Qualifications:

• 10+ years of experience in Applied ML or AI, including 3+ years of either leading a team of Machine Learning Engineers or data scientists.
• Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of LLM orchestration, embedding models, and vector stores.
• Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale.