Contractor Support Specialist

This role will help Wingspan deliver high-quality and empathetic support to contractors across the world. As the face of Wingspan’s customers, you will be the internal expert on their experience with our product. You’ll have the opportunity to help shape the future of our offering and help us lay the foundation for a growing support organization. You will work a regularly scheduled shift where you own incoming customer requests and help resolve their issues via chat, email and phone. You will become an expert on Wingspan’s product and customer experience. You'll help understand customers needs and translate them into detailed escalations and bug reports and supports a dynamic product.