Senior Technical Writer

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. Provide input to help shape future content strategy for the product or business unit you help to support. Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards. Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support. Basic Qualifications include experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving; understanding of content development life cycles and processes; 4+ years work experience in technical communication; experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture; ability to demonstrate leadership by mentoring other writers.