Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy and create content experiences that accelerate customer success.

As an Emerging Talent Intern, expect the space and opportunity to build upon skills and knowledge, while contributing to critical work as part of a core team. Creating product documentation for end users and system administrators. Learning to author in a variety of environments, primarily DITA/XML. Researching, writing, and ensuring the accuracy of content that covers current and future releases of our product. Working closely with development teams in an Agile environment.

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. You will contribute to the continued evolution of ServiceNow’s content development processes and develop a strong understanding of the ServiceNow product ecosystem.