Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts.
Work closely with design, engineering, and product management to create and maintain user-focused technical documentation. Become familiar with ServiceNow’s content development processes and writing style. Have a meaningful positive impact on customer success delivering content that helps users achieve their goals.
Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. Provide input to help shape future content strategy for the product or business unit you help to support. Contribute to the continued evolution of ServiceNow’s content development processes and writing style and standards. Develop a strong understanding of the ServiceNow product ecosystem.