Remote Writing and editing Jobs · DITA

Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy.

Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy. Provide input to help shape future content strategy for the product or business unit you help to support and contribute to the continued evolution of ServiceNow’s content development processes.

The software Technical Writer is responsible for creating and maintaining clear, accurate, and user-friendly documentation related to Skyward data systems, software functionality, and operational processes. This content is integrated into the content management system and serves as a key resource for end users, Skyward support staff, and training teams. The writer researches, authors, and updates content in alignment with departmental standards and guidelines.