6 results
Filters
Write, review, and translate technical documentation to support client use of software. Collaborate with the product team to understand the software development process. Use AI-powered tools like ChatGPT to support content creation, editing, and translation.
This role creates and maintains technical documentation such as ETMs and IETMs. Translates technical requirements into clear and accurate manuals and training materials. Collaborates with engineering and project teams to ensure compliance with standards.
As a Staff Technical Writer at Chainguard, you will produce product documentation to support developers and security professionals using our software security products. You'll scope and plan documentation strategies, maintain existing documentation, and participate in product initiatives. You will also act as 'customer zero,' testing products and providing feedback to improve usability and clarity, ensuring our resources are useful and approachable.
Define content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals. Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts. Use your strong understanding of the ServiceNow product ecosystem to influence product strategy.
Manage and maintain Notion, LMS, and the customer knowledge base. Build onboarding/enablement programs for CS and Sales. Create and update technical documentation for internal and customer audiences. Develop enablement materials and workflows. Collaborate with teams to capture expertise and standardize information. Produce Academy content and maintain curriculum structure.