Agent Experience, Product Manager

As an Agent Experience, Product Manager, you’ll play a key role in delivering great conversations in Replicant’s AI Agents that handle calls for our enterprise clients. Each of our AI Agents serves thousands of people every day. Working closely with our customers and engineering teams, you’ll gather business, user, and technical requirements; analyse call recordings and agent training material to identify the personas and use cases we are solving for. You will then work alongside our engineers to build the agent, and improve it post-launch with a data-driven roadmap. You’ll also contribute to the roadmap and development of new AI products in our AI Agent platform to ensure that we deliver great conversations at scale and continue to push the boundaries of conversational flexibility and accuracy.