Job Description
As an Associate Help Desk Support Specialist, you’ll be the first point of contact for resolving technical issues, managing user access, and setting up hardware and software. You’ll support employee onboarding, maintain support documentation, and help ensure smooth day-to-day operations. Within 30 Days Complete onboarding and demonstrate proficiency with OpenSesame’s ticketing system, IT documentation tools, and support workflows. Within 60 Days Independently resolve an average of 15 IT support tickets per week, handling hardware, software, and login-related issues and complete 100% of user account requests within one business day of receipt.
About OpenSesame
OpenSesame offers the opportunity for companies to upgrade the skills of each of their employees through training programs.