Job Description
Seeking a detail-oriented and experienced Back Office Supervisor to lead a team responsible for key revenue cycle functions within optical-focused operations. Lead and supervise the day-to-day activities of a back-office team, ensuring all tasks are completed accurately and on schedule. Provide daily guidance, mentorship, and on-the-job training to team members across various functions (insurance verification, billing, A/R, patient recalls, etc.). Monitor team performance against daily and weekly goals, providing constructive feedback to improve productivity and quality. Ensure the timely and accurate execution of all core back-office tasks. Serve as the primary point of escalation for complex claims, billing inquiries, or challenging patient accounts, resolving issues directly whenever possible. Prepare and present regular reports on team productivity, key metrics (such as A/R aging and claim denials), and overall performance.