P3 Team Lead

Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high quality standards. Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities. Represent the customer needs to cross-functional contributors within Ready including software engineers, designers, product managers, and policy experts. Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders. Build trusted relationships with key decision-makers, enabling Ready to expand horizontally across state programs beyond broadband. Collaborate with sales, product, engineering, and marketing teams to ensure our platform evolves with real-world needs and policy shifts. Stay up-to-date on relevant federal and state policy developments; distill insights to drive proactive engagement. Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety. Provide mentorship and coaching to team members and support the efficient flow of information and expertise throughout the organization. Represent Ready at key convenings, public sector forums, and strategic meetings.