New Business Applications Administrator (Salesforce)

Technical Partnership & Delivery:

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions.
• Translate business requirements into clear, technically accurate user stories and functional designs.
• Contribute to technical solution discussions and design reviews, supporting testing and post-release activities.

Salesforce Administration:

• Perform day-to-day Salesforce administration and configuration.
• Build and maintain Flows, validation rules, custom objects, fields, record types, and automation.
• Manage users, roles, profiles, permission sets, and access controls.

Frontline Field Support:

• Serve as a first-line and technical escalation point for Sales and Marketing users.
• Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows.
• Provide timely support and guidance to unblock users, capturing recurring issues for system improvements.