Director of Payments Operations

Payment Operations Design:

• Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement.
• Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk.
• Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure.

Risk Management:

• Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements.
• Lead remediation of operational incidents and drive continuous improvement.
• Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules).

Team Leadership:

• Over time, hire and grow a high-performing Payment Operations team.
• Proven ability to design scalable processes, implement controls, and own operational metrics.
• 2+ years of experience leading or mentoring a team, with readiness and excitement to roll up sleeves as an individual contributor in the short term.