Risk User Experience Specialist

Respond to limit request increases from high and moderate risk users, while reviewing account and transactional activity, to determine if aligned with expected account usage. Review and decision remote check deposits submitted by users utilizing internal tools, and third party systems. Manage a high-volume caseload within service level agreements and with critical attention to detail. Respond to Risk support requests in the mailbox and Slack channels, related to limit increases, and other account operations inquiries from financial partners, users, or other internal/external parties. Document rationale for risk decisions with supporting documentation. Write clear documentation on current processes and help train future teammates. Identify opportunities to make processes more observable, scalable, and efficient through tooling changes and procedure updates. Maintain a positive user experience, while mitigating any potential fraud loss or risk to Mercury.