Infrastructure Engineer (Windows)

As an Infrastructure Engineer, the goal is to manage, troubleshoot, and deploy infrastructure, specifically focused on the Windows environment but extending to network, product and cloud systems. The candidate will act as a subject matter expert for technical troubleshooting across our managed systems. They will assist with incident response and post-incident analysis for the broader operations domain. The candidate will design and develop automation strategies for ongoing system management and administration, including the use of appropriate automation and configuration management tools. Further, they will introduce & motivate for improved tooling where required. They will manage and support both on-premise and cloud environments within a technology operations team. The responsibilities include utilising and maintaining monitoring, alerting, and service desk systems, following established processes and creating documentation where needed. This role involves troubleshooting and resolving technical operational issues across Active Directory, Windows, Linux, and networks, with a primary focus on Windows while leveraging knowledge of Linux. They will also apply a working knowledge of infrastructure as code and automated provisioning & configuration management using tools like Microsoft DSC, Terraform, and Ansible. The candidate will strengthen and maintain Active Directory security and deploy, maintain, and optimise Microsoft RDS for performance and reliability. They will manage and configure SCCM and/or Intune for system administration and endpoint management and deploy, operate, and maintain legacy MS SQL Server, MS-SQL databases, and related services, including stored procedures, SSRS, SISS, and DTSx. As well as administer and support virtualisation and containerisation technologies such as VMWare and Docker.