RN Manager, Triage

The RN Manager – Clinical Triage Program will be a key part of our Integrated Care Teams, which also include Physicians, Advanced Practice Clinicians, Community Health Workers, Patient Experience Navigators, RNs, Social Workers, Behavioral Health Clinicians, Psychiatrists, and Pharmacists. Together this team is responsible for providing and coordinating holistic, patient-centered care for a dedicated panel of patients with complex medical, behavioral health, and social needs. The RN Manager – Clinical Triage Program is responsible for overseeing and executing our centralized triage operations, ensuring timely, safe, and clinically sound responses to patient needs 24/7. You will supervise a growing team of RNs who provide phone-based clinical triage, symptom assessment, and virtual case management for medically and socially complex patients. In this role, you will supervise a business hours and after hours RN team. You’ll use operational data, clinical dashboards, and real-time feedback to ensure we are meeting patients' needs and supporting the RN team to deliver high-quality, patient-centered care. You’ll also partner with clinical and operational leadership to evolve our triage protocols and workflows in a fast-paced, mission-driven environment.