Job Description
Administer and maintain the ServiceNow platform, ensuring optimal performance, availability, and security. Configure and customize ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSC, IRM, CSM) to meet business requirements. Manage system upgrades, patches, and enhancements, coordinating with stakeholders to minimize disruptions. Develop and maintain integrations between ServiceNow and other enterprise systems using APIs, web services, MID servers, or ETL tools. Provide technical support and troubleshoot issues, working with ServiceNow support and cross-functional teams to resolve critical incidents. Create and maintain documentation, including configuration guides, process workflows, and administrative procedures. Monitor platform performance, conduct regular audits, and implement best practices for system governance and compliance. Collaborate with business units and stakeholders to gather requirements and implement solutions within the ServiceNow framework. Stay updated on ServiceNow features, releases, and industry trends to recommend improvements and optimizations.