Growth Operations Manager

EXPERIMENTATION INFRASTRUCTURE:

• Build and maintain the operational framework that supports high-velocity growth experimentation.
• Ensure experiments are properly instrumented within analytics platforms (e.g. Amplitude), with clear event tracking and success metrics.
• Maintain structured experimentation processes: hypothesis definition, experiment tracking, and results analysis.

GROWTH ANALYTICS & INSIGHTS:

• Build and maintain dashboards tracking core PLG metrics: acquisition, activation, feature adoption, retention, and conversion.
• Analyse user behaviour and product usage data to identify growth opportunities and funnel inefficiencies.
• Partner with Product Growth and Marketing to translate insights into prioritised experiment roadmaps.

PLG FUNNEL OPERATIONS:

• Maintain operational visibility across the full PLG funnel: acquisition → activation → engagement → conversion.
• Monitor conversion performance across onboarding, paywalls, feature usage, and upgrade flows.
• Identify drop-off points in user journeys and support experiment design to address them.