Senior Manager, Program Management Office (Service Operations)

Thumbtack is seeking a Senior Manager, PMO for Service Operations to build the Service Ops intake and portfolio engine, defining how initiatives get scored, prioritized, resourced, and sequenced each quarter. This role involves owning flagship programs, personally leading complex, high-visibility efforts while delegating various program initiatives to a team. The Senior Manager will design and scale governance by standing up executive dashboards, steering cadences, health checks, and stage gates that give leaders clear portfolio-level visibility and decision points which includes coaching and growing team through mentorship. The role needs someone to solve cross-team coordination challenges by facilitating working sessions between GTM and Commercial Ops departments, creating shared project timelines, establishing communication protocols, and intervening when programs get stuck. You'll drive continuous improvement via use of metrics (cycle time, on-time delivery, adoption, customer impact). To be successful, you must bring 10+ years in program/project management with time in a PMO service-ops setting; you’ve run multi-million dollar programs that’ve touched customers and frontline operations. You understand the unique challenges of scaling service delivery and have experience with customer-facing operations.