Senior UX Designer

Role Overview:

• You will be the primary owner of the user experience for a major healthcare scheduling platform rebuild, serving hundreds of thousands of users.
• The position starts with deep research and audit phases before any frontend development begins, ensuring designs are user-informed.

Key Responsibilities:

• Conduct internal platform audits and customer research to map workflows and identify critical pain points like template management.
• Provide API design input to ensure the backend structure supports intuitive user experiences.
• Design the complete UX for both worker-facing and admin-facing applications, with a focus on improving platform NPS.

Design Execution:

• Build and maintain a comprehensive design system and component library targeting WCAG 2.1 AA accessibility standards.
• Create wireframes, prototypes, and high-fidelity designs, validating them through usability testing with real users.
• Present research and design decisions in weekly reviews with engineering leadership and client product teams.

Team & Impact:

• Work in a small, autonomous team with high ownership from the research phase through to the rollout of two major application batches.
• The role offers significant impact, redesigning a platform used daily by a large user base across healthcare facilities.