Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending (2nd Line of Defense)

Oversight & Governance:

• Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies.
• Review and challenge 1LOD strategies, policies, and performance related to delinquency management.
• Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes.

Collections & Recovery Risk Management:

• Monitor collections and recovery performance across early-, mid-, and late-stage delinquency.
• Evaluate vendor management practices and related risks.
• Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies.

Regulatory & Compliance Oversight:

• Ensure adherence to applicable consumer protection laws and regulations.
• Support regulatory exams, internal audits, and issue remediation related to collections and recovery.

Integration & Change Management:

• Review new strategies, products, or policy changes impacting collections and recoveries.
• Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes.