Job Description
The Workforce Management team is essential to the success of Customer Operations and are responsible for ensuring we have the right people in the right place at the right time to support our customers. As the Forecast Change Manager, you'll be instrumental in our mission to understand the drivers of change. You'll be responsible for the end-to-end FCR (Forecast Change Request) process, partnering with Operations Stakeholders and Forecast Analysts to implement and refine the right procedures. You’ll play a key role by leading the assessment and prioritization of initiatives that influence COps headcount requirements, ensuring all opportunities are thoroughly documented. Collaborating with cross-functional teams like Delivery, Strategy, and Product, to accurately model the impact of new processes, marketing campaigns, or policy changes on FTE and hiring needs. Serving as a key liaison to ensure new or evolving lines of business are correctly scoped and successfully delivered through the FCR process. Tracking the implementation of approved forecast changes, validating that they meet their agreed-upon business objectives. Establishing a clear accountability framework for forecast change owners, empowering them to take corrective action and ensuring timely delivery. Analyzing FCR drivers to identify trends and opportunities for process improvement, collaborating with Forecast Analysts to enhance forecasting accuracy.
About Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.