Bilingual (French/English) Customer Service Representative (Remote)

Represent a diverse lineup of products and brands committed to customer service excellence with positive energy and a can-do spirit. Handle customer requests and interactions on behalf of VIPdesk Connect clients via phone, chat, SMS, email, and Social Media, with phone as the primary focus and channel. Answer questions about orders and requests, account status, products, and services, as well as provide website navigation and troubleshooting assistance. Follow high-quality customer service guidelines and policies, taking ownership of issues and solving problems while exceeding customer expectations. Monitor and report emerging customer trends and recommend process improvements. Attend training and meetings to stay up to date with new products, services, processes, and policies. Meet performance metrics and demonstrate social responsibility through ethical practices. The Customer Service Representative is required to have a home-office environment that is ergonomically sound and conducive to taking customer calls.